Evaluating The Usability of Hospital Information System (HIS) Through Human Organization Technology-Fit (Hot-Fit) Model

Abstract

has been using the information system management since
2015 but still delivering poor performance. The research
aims to evaluate the usability of Hospital Information
System (HIS) through Human Organization Technology-
Fit (Hot-Fit) Model. Research used analytical survey
with cross sectional design normally implemented in
explanantory research. The research data were analyzed
using multiple linear regressions. Human, Organization
and Technology in HOT-Fit Model were presented through
seven sub-variables such as system quality; information
quality; service quality; users’ satisfaction; organizational
structure; environment and net benefit. The research was
conducted at Dr. H. Koesnadi Hospital, Bondowoso,
Indonesia on April to October 2018. Based on the
findings, system quality (P = 0.037), information quality
(P = 0.000) and service quality (P = 0.002) affected users’
satisfaction. System quality (P = 0.019) affected structure.
Users’ satisfaction/ human affected organization (P =
0.000) and vice versa (P = 0.000). Structure affected
environment (P = 0.000) and vice versa (P = 0.000).
Users’ satisfaction (P = 0.000) and structure (P = 0.000)
affected net benefit. Nevertheless, several non-influential
variables indicated P > 0.05 such as information quality
(0.627) and service quality (0.254) showing up toward
structure, and environment (0.069) towards net benefit.
The results become the basis for innovation to optimize the
use of HIS through the aspects of technology, organization
as well as human aspect.