Descriptive Analysis of The Quality of Health Services The Hospital X The District of Kediri with a Net Death Rate (NDR) in 2019

Abstract

Quality of health services is an aspect that must be
considered in every health service facility such as hospitals.
Hospitals must support health degree improvement to
reach a good quality of health services. A good service
will give comfort to patients and influence their trusty
level. Net Death Rate is one of the statistical indicators,
which can illustrate the quality of health services. Several
researches have been conducted, several hospitals do not
fulfill the standards which are 25 ‰ yet. The NDR value
can illustrate the quality of health services in hospitals
good or not. This research aims to analyze the quality of
health service in Hospital X the District of Kediri. It is
a quantitative research and conducted on inpatient visits
recapitulation data in 2019. NDR value affected by the
number of dead patients > 48 hours and the number of
dead or alive patients. According to the research result,
NDR in Hospital X is 24,75‰ in January - March, April –
June is 21,55‰, July – September is 21,34‰, and October
– December is 17,94‰. This result fulfills the standards
of the Indonesia Ministry of Health, where indicates the
quality of health services in Hospital X the District of
Kediri is already good.